Submit a return or cancellation request for customer care to review. The request does not cancel an order, refund a payment or change delivered quantities.

Before review, you may withdraw online and keep your original order. Once reviewed, contact customer care to change or withdraw the request so we can check actual refunds and any goods already sent back.

Wait for approved instructions before sending goods. Record your carrier and tracking here; actual receipt, inspection and financial handling are confirmed separately. Your statutory rights are unchanged.

You may request a return within 30 calendar days from the date of delivery. If an order arrives in separate parcels, the window for each item begins on the day that item is delivered.

A return request must be submitted and approved before anything is sent back. Please wait for a return reference and shipping instructions; unauthorised parcels may be delayed or refused where permitted by law.

To qualify for a change-of-mind return, an item must be unused, unaltered, undamaged and in the same condition in which it was received.

• Include all original packaging, labels, tags, security or hygiene seals, protective materials, documentation, components, accessories and complimentary items supplied with the order.
• Where an item is supplied sealed, the seal must remain intact unless opening it is reasonably necessary to inspect the item and does not make it unsuitable for resale.
• The item must remain suitable for resale and be accompanied by the order number or other proof of purchase.

Certain items may not be accepted for a change-of-mind return where this was clearly disclosed before purchase. This includes items that are personalised or made to order, supplied digitally, perishable or consumable, marked Final Sale, or sealed for health, hygiene or safety reasons after the seal has been broken.

An item may also be refused if it has been used, altered, damaged, assembled, activated or registered, or if original packaging, labels, parts or accessories are missing in a way that prevents resale.

These limitations do not apply when an item is defective, damaged, incorrectly supplied or otherwise protected by law. Contact Us for assistance.

Start from My Account > Orders and open the order you want to return. Use Request a Return if that option is shown. If the option is unavailable, you checked out as a guest, or you would like advice before submitting, use Contact Us, WhatsApp +971 50 384 0328, or email info@aruzas.com.

Submitting a request does not automatically approve a return or issue a refund. Please wait for confirmation, a return reference and the correct shipping or collection instructions. Pack approved items securely and keep the return receipt or tracking number.

For a change-of-mind return, any collection or return-delivery fee will be confirmed before collection and may be deducted from the refund. Original delivery fees are non-refundable unless the full order was incorrect, damaged or defective, or a refund is required by law.

Aruzas covers reasonable return transport for products confirmed as incorrect, damaged or defective. Please use the authorised courier method so the parcel remains traceable.

After the return reaches our designated facility, we normally inspect it within 3 business days. We verify the product, tags, packaging, accessories and stated reason for return.

If the return is approved, we will email a confirmation and begin the refund. If it does not meet this policy, Customer Care will explain the decision and the options for returning the product to you, subject to applicable law.

Approved refunds are issued to the original payment method. We aim to initiate the refund promptly and no later than 14 business days after approval. Your bank or payment provider may require an additional 5–14 business days to display the credit.

If the original payment method cannot receive a refund, Customer Care will contact you to arrange an appropriate alternative. Aruzas never asks for a card PIN, password or one-time banking code to issue a refund.

Direct online exchanges are not currently available. To secure another size, colour or product, request a return and place a new order. Availability and price cannot be reserved while a return is in transit.

If an incorrect or defective product was supplied, contact us before re-ordering so we can provide the appropriate resolution.

Please Contact Us as soon as possible—ideally within 48 hours of delivery—and provide the order number, parcel label, a description of the issue and clear photographs or video.

After assessment, we may arrange collection and offer repair, replacement or refund as appropriate. Products with a verified defect or fulfilment error are not subject to change-of-mind exclusions, and authorised return costs are covered by Aruzas.

Nothing in this policy limits any mandatory consumer rights available under applicable law.